Terms & Conditions

Doogsan Enterprise LTD, trading as Doogsan Travel Agency (https://doogsantravelagency.com/)

Last updated: October 23, 2026

1. Introduction

These Terms & Conditions govern your use of our website and the travel services you book through Doogsan Enterprise LTD (“we,” “us,” or “our”). By using our website or making a booking or payment, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

2. Our Services

We provide tours and travel services, including trip planning, flight and hotel bookings, African safaris, international travel packages, and visa processing assistance. Full details are available on our Services page.

3. Bookings and Confirmation

A booking is confirmed only once we have received your payment in full (or the deposit stated at the time of booking) and have sent you a confirmation by email. You are responsible for checking that all details on your confirmation, including names, dates, and destinations, are correct. Names must match the traveler’s passport or official identification exactly. Please notify us immediately of any errors.

4. Prices and Payment

Prices are shown in United States Dollars (USD) unless stated otherwise. Prices may change until a booking is confirmed, because airline fares, hotel rates, and availability are set by third-party providers. Payments are made through our secure online payment gateway by Visa, Mastercard, or other methods offered at checkout. We do not store your full card details. More information is on our Pricing Information page.

5. Cancellations and Refunds

Cancellations and refunds are governed by our Refund Policy, which forms part of these Terms & Conditions. Please read it before making a booking.

6. Travel Documents, Visas, and Health Requirements

You are responsible for making sure that you hold a valid passport, any required visas, and any vaccinations or health documents needed for your trip. Where we offer visa processing assistance, we prepare and submit applications on your behalf, but the final decision on every visa rests solely with the relevant embassy or immigration authority. We cannot guarantee that a visa will be approved, and visa and embassy fees are generally non-refundable once an application is submitted.

7. Changes to Your Booking

Requests to change a booking are subject to availability and to the rules of the airline, hotel, or tour operator concerned. Additional charges may apply. Changes must be requested by phone or email.

8. Third-Party Providers

Your trip may include services supplied by airlines, hotels, safari operators, transport companies, and other independent providers. We take reasonable care in selecting them, but they operate under their own terms and conditions. We are not responsible for their acts, omissions, delays, or changes to schedules or services.

9. Changes and Cancellations by Us or by Providers

Circumstances beyond our control, such as weather, flight schedule changes, political unrest, or health emergencies, may require changes to your itinerary. Where this happens, we will notify you as soon as reasonably possible and work with you to arrange a suitable alternative where one is available.

10. Travel Insurance

We strongly recommend that you take out comprehensive travel insurance covering cancellation, medical expenses, personal belongings, and emergency repatriation. You travel at your own risk if you choose not to do so.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any loss, injury, delay, or damage arising from events outside our reasonable control, or from the acts or omissions of third-party providers. Our total liability in connection with any booking shall not exceed the amount you paid to us for that booking. Nothing in these terms excludes liability that cannot be excluded by law.

12. Customer Responsibilities

You agree to provide accurate information, to follow the instructions of providers and local authorities, and to behave responsibly during your trip. We may cancel a booking without refund if a traveler’s conduct endangers others or breaks the law.

13. Privacy

We handle your personal information as described in our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any dispute will be subject to the jurisdiction of the courts of Kenya.

15. Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website or services after any change means you accept the updated terms.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us at info@doogsantravelagency.com.